Placing the human equation at the heart of every equation.
We are not consultants but award winning practitioners who have been where you are and can help solve your toughest challenges.
CHORUS TREE DNA
Not your run of the mill consulting.
On the surface we are customer and employee experience experts.
A bit deeper we are critical yet creative thinkers, futurists that will help you leapfrog past the competition.
At our core we are passionate about people, connections, the human condition. Making people's lives better informs how we look at both customer and employee experience.
THE ROOT OF THE ISSUE
Great Customer and Employee Experiences (CX & EX) run deep
Above the surface consulting
Customer Service Operations (contact centres and retail)
Interactive Voice Response (IVR) flow design
Web Self-Service design and effectiveness
Front Line Soft Skill Training
WE WORK WITH THE BEST
We love to work with like minded people and organizations to put customers and employees first
HUMBLED BY WHAT PEOPLE HAVE TO SAY
Testimonials and other kind words about our work and team.
"Neal was part of our high performance Digital team that built Sonnet Insurance. He lead the customer experience stream and was responsible for building the team and fully implementing the customer care capability. He oversaw development of the tools and technology and he set the service levels and standards that defined the organization and its dedication to serving our clients. Neal is the most capable client experience/service professional I have ever had the pleasure to work with. His technical expertise, strategic thinking, leadership, innovation are exceptional. Neal thank your for everything you did to make Sonnet a success!"
Senior Vice President and Chief Information Officer, Economical Insurance
Blogs and articles about Customer Experience, Employee Experience, Leadership and More
Contact us to talk about your Customer or Employee Experience needs. We love to geek out about this stuff!