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Placing the human equation at the heart of every equation.

We are not consultants but award winning practitioners who have been where you are and can help solve your toughest challenges.

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We can help you analyze and measurably improve customer experience across all touch points to increase your NPS and CSAT.

Customer Experience

We help build the kind of employee journeys that result in a highly engaged employee culture; improved productivity and lower turnover.

Employee Experience

Whether it's people, process or technology, we can help you to measurably improve your contact centres and take your organization to the next level

Customer Care
Contact Centres
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Tree

CHORUS TREE DNA

Not your run of the mill consulting.

On the surface we are customer and employee experience experts. 

A bit deeper we are critical yet creative thinkers, futurists that will help you leapfrog past the competition. 

At our core we are passionate about people, connections, the human condition.  Making people's lives better informs how we look at both customer and employee experience.

Chorus Tree Slice DNA
 
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THE ROOT OF THE ISSUE

Great Customer and Employee Experiences (CX & EX) run deep

Above the surface consulting
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  • Customer Service Operations (contact centres and retail)

  • Interactive Voice Response (IVR) flow design

  • Web Self-Service design and effectiveness

  • Front Line Soft Skill Training

  • Omni-Channel proficiency

Root cause consulting
  • Cultural transformations

  • Voice of the Customer (VoC) proficiency

  • Authentic Leadership Training & Development

  • Journey Mapping and Execution

  • Talent Sourcing

Tree with roots
 

WE WORK WITH THE BEST

We love to work with like minded people and organizations to put customers and employees first

TMob
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MBFS Can
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AM LOGO
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HUMBLED BY WHAT PEOPLE HAVE TO SAY

Testimonials and other kind words about our work and team.

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"Neal was part of our high performance Digital team that built Sonnet Insurance. He lead the customer experience stream and was responsible for building the team and fully implementing the customer care capability. He oversaw development of the tools and technology and he set the service levels and standards that defined the organization and its dedication to serving our clients. Neal is the most capable client experience/service professional I have ever had the pleasure to work with. His technical expertise, strategic thinking, leadership, innovation are exceptional. Neal thank your for everything you did to make Sonnet a success!"

Senior Vice President and Chief Information Officer, Economical Insurance

Michael Gagnier

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Blogs and articles about Customer Experience, Employee Experience, Leadership and More

SPARKING

 THOUGHT

Contact us to talk about your Customer or Employee Experience needs.  We love to geek out about this stuff!

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TALK TO US.  WE ARE LISTENING