top of page
2019-New-Logo.png

Placing the human equation at the heart of every equation.

We are not consultants but award winning practitioners who have been where you are and can help solve your toughest challenges.

Tree
Tree

We can help you analyze and measurably improve customer experience across all touch points to increase your NPS and CSAT.

Customer Experience

We help build the kind of employee journeys that result in a highly engaged employee culture; improved productivity and lower turnover.

Employee Experience

Whether it's people, process or technology, we can help you to measurably improve your contact centres and take your organization to the next level

Customer Care
Contact Centres
Tree
Tree

CHORUS TREE DNA

Not your run of the mill consulting.

On the surface we are customer and employee experience experts. 

A bit deeper we are critical yet creative thinkers, futurists that will help you leapfrog past the competition. 

At our core we are passionate about people, connections, the human condition.  Making people's lives better informs how we look at both customer and employee experience.

Chorus Tree Slice DNA
OUR DNA
Cloud

THE ROOT OF THE ISSUE

Great Customer and Employee Experiences (CX & EX) run deep

Above the surface consulting
Cloud
Cloud
  • Customer Service Operations (contact centres and retail)

  • Interactive Voice Response (IVR) flow design

  • Web Self-Service design and effectiveness

  • Front Line Soft Skill Training

  • Omni-Channel proficiency

Root cause consulting
  • Cultural transformations

  • Voice of the Customer (VoC) proficiency

  • Authentic Leadership Training & Development

  • Journey Mapping and Execution

  • Talent Sourcing

Tree with roots
ABOVE AND BELOW THE SURFACE

WE WORK WITH THE BEST

We love to work with like minded people and organizations to put customers and employees first

TMob
Sonnet Logo
MBFS Can
Spin Logo
Rogrslogo
AA Logo
Canada Helps Logo
Uber_logo_2018.png
cantirewhite.png
PointClickCare-Logo-Transparent-2.png
andrew-peller-limited.png
AM LOGO
ESA Logo
GTACC Logo
Nymi Logo
ING Direct CanadaLogo
LavalifeLogo
Auldey Logo
Our Clients

HUMBLED BY WHAT PEOPLE HAVE TO SAY

Testimonials and other kind words about our work and team.

Cloud
Cloud

"Neal was part of our high performance Digital team that built Sonnet Insurance. He lead the customer experience stream and was responsible for building the team and fully implementing the customer care capability. He oversaw development of the tools and technology and he set the service levels and standards that defined the organization and its dedication to serving our clients. Neal is the most capable client experience/service professional I have ever had the pleasure to work with. His technical expertise, strategic thinking, leadership, innovation are exceptional. Neal thank your for everything you did to make Sonnet a success!"

Senior Vice President and Chief Information Officer, Economical Insurance

Michael Gagnier

Tree
Tree
Tree
TESTIMONIALS
BLOG

SPARKING

 THOUGHT

Contact us to talk about your Customer or Employee Experience needs.  We love to geek out about this stuff!

Thanks! Message sent.

TALK TO US.  WE ARE LISTENING

CONTACT US
bottom of page