Placing the human equation at the heart of every equation.

We are not consultants but award winning practitioners who have been where you are and can help solve your toughest challenges.

Customer Experience
Employee Experience
Customer Care
Contact Centres

CHORUS TREE DNA

Not your run of the mill consulting.

On the surface we are customer and employee experience experts. 

A bit deeper we are critical yet creative thinkers, futurists that will help you leapfrog past the competition. 

At our core we are passionate about people, connections, the human condition.  Making people's lives better informs how we look at both customer and employee experience.

 

THE ROOT OF THE ISSUE

Great Customer and Employee Experiences (CX & EX) run deep

Above the surface consulting
  • Customer Service Operations (contact centres and retail)

  • Interactive Voice Response (IVR) flow design

  • Web Self-Service design and effectiveness

  • Front Line Soft Skill Training

  • Omni-Channel proficiency

Root cause consulting
  • Cultural transformations

  • Voice of the Customer (VoC) proficiency

  • Authentic Leadership Training & Development

  • Journey Mapping and Execution

  • Talent Sourcing

 

WE WORK WITH THE BEST

We love to work with like minded people and organizations to put customers and employees first

 

HUMBLED BY WHAT PEOPLE HAVE TO SAY

Testimonials and other kind words about our work and team.

"Neal was part of our high performance Digital team that built Sonnet Insurance. He lead the customer experience stream and was responsible for building the team and fully implementing the customer care capability. He oversaw development of the tools and technology and he set the service levels and standards that defined the organization and its dedication to serving our clients. Neal is the most capable client experience/service professional I have ever had the pleasure to work with. His technical expertise, strategic thinking, leadership, innovation are exceptional. Neal thank your for everything you did to make Sonnet a success!"

Senior Vice President and Chief Information Officer, Economical Insurance

Michael Gagnier

 
 

Blogs and articles about Customer Experience, Employee Experience, Leadership and More

FOOD FOR THOUGHT

Contact us to talk about your Customer or Employee Experience needs.  We love to geek out about this stuff!

TALK TO US.  WE ARE LISTENING

 

416-671-8207

Head Office: Toronto

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Whiz Brain Design

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©2018 Chorus Tree Consulting

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