Neal Dlin
The Great Awakening - How the Pandemic is Busting Old Perceptions of Job Importance
Author: Neal Dlin - Founder and Chief Human Experience Officer If there is a silver lining to the pandemic, it's that there is a great...
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Neal Dlin
- Feb 16, 2021
- 7 min
5 Ways Contact Centres Get Hiring Wrong and 3 Ways To Fix It - Employee Journey Series
Contact centres are most often the largest department in their organization and typically have the highest turnover to boot. In fact, in...
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Neal Dlin
- Jun 29, 2019
- 6 min
The Inconvenient Truth About Employee Engagement Surveys
Or more precisely, 4 inconvenient truths. It was a dark and grey morning, in every way really. The company I was working for at the time...
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Neal Dlin
- Apr 4, 2019
- 4 min
5 Ways to Bring a Customer Experience Focus to Everyone In Your Organization
Originally published as "Why Customer Experience is Everyone's Job" in the January 2019 issue of Direct Marketing Magazine. Have you ever...
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