Chorus Tree Blog | Customer & Employee Experience Expets

Neal Dlin

Oct 1, 20215 min read

The Great Awakening - How the Pandemic is Busting Old Perceptions of Job Importance

Author: Neal Dlin - Founder and Chief Human Experience Officer If there is a silver lining to the pandemic, it's that there is a great...

Neal Dlin

Feb 16, 20217 min read

5 Ways Contact Centres Get Hiring Wrong and 3 Ways To Fix It - Employee Journey Series

Contact centres are most often the largest department in their organization and typically have the highest turnover to boot. In fact, in...

Neal Dlin

Jun 29, 20196 min read

The Inconvenient Truth About Employee Engagement Surveys

Or more precisely, 4 inconvenient truths. It was a dark and grey morning, in every way really. The company I was working for at the time...

Neal Dlin

Apr 4, 20194 min read

5 Ways to Bring a Customer Experience Focus to Everyone In Your Organization

Originally published as "Why Customer Experience is Everyone's Job" in the January 2019 issue of Direct Marketing Magazine. Have you ever...

Neal Dlin

Sep 30, 20186 min read

Forget customers...what are your employees saying about you!!??

Well, don't forget what your customers are saying but let's put that same focus on employees too. Earlier this week, I spotted a very...

Neal Dlin

Mar 28, 20188 min read

The Last 3 Years and the Service Approach that Trust Built

Originally published on Linked In here on March 28, 2018. I think you’re lucky if even once in your career, the perfect mix of people and...

Neal Dlin

Jan 1, 20185 min read

7 - 2018 New Year's Customer Experience (CX) Resolutions for CEOs (and everyone really).

We often think of New Year’s resolutions as things we want to change in our personal lives. But what if a company was making New Year’s...

Neal Dlin

Aug 2, 201710 min read

4 Simple Yet Innovative Tips To Boost Customer Care (without sacrificing your tech budget!)

For over 20 years, I have built, led and helped customer care organizations to evolve themselves by embracing innovation. This has meant...