Neal DlinOct 1, 20215 minThe Great Awakening - How the Pandemic is Busting Old Perceptions of Job Importance Author: Neal Dlin - Founder and Chief Human Experience Officer If there is a silver lining to the pandemic, it's that there is a great...
Neal DlinFeb 16, 20217 min5 Ways Contact Centres Get Hiring Wrong and 3 Ways To Fix It - Employee Journey SeriesContact centres are most often the largest department in their organization and typically have the highest turnover to boot. In fact, in...
Neal DlinJun 29, 20196 minThe Inconvenient Truth About Employee Engagement SurveysOr more precisely, 4 inconvenient truths. It was a dark and grey morning, in every way really. The company I was working for at the time...
Neal DlinApr 4, 20194 min5 Ways to Bring a Customer Experience Focus to Everyone In Your OrganizationOriginally published as "Why Customer Experience is Everyone's Job" in the January 2019 issue of Direct Marketing Magazine. Have you ever...