"Neal was part of our high performance Digital team that built Sonnet Insurance. He lead the customer experience stream and was responsible for building the team and fully implementing the customer care capability. He oversaw development of the tools and technology and he set the service levels and standards that defined the organization and its dedication to serving our clients. Neal is the most capable client experience/service professional I have ever had the pleasure to work with. His technical expertise, strategic thinking, leadership, innovation are exceptional. Neal thank your for everything you did to make Sonnet a success!"